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Posted: Tuesday, March 6, 2018 8:46 AM

Job Description
Job Description
AFS Technologies (AFS) the global provider of software and services purpose:built for consumer goods (CG) companies. We are committed to efficiencies in trade spend, retail execution and supply chain. With 30 years of experience, AFS serves more than 1,300 customers of all sizes, in more than 50 countries, with innovative and configurable solutions that are proven to optimize your potential with automated processes, improved productivity and rapid time to value.
Duties and Responsibilities:
:Develops a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems
:Researches and builds knowledge about products, services, technology, or concepts to be documented
:Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
:Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary
:Plan, develop, organize, write and edit features and operational instructions for web and native product (mostly electronic)
:Create short videos that outline how to use features in the software or for use by customers or sales and/or marketing
:Perform weekly webinars to offer generic training to the customer base
:Perform training with customers either on site or remotely
:Research, develop and document technical design specifications and work with QA to create scripts
:Maintain a comprehensive library of technical terminology and documentation using SharePoint or another repository
:Analyze documents to maintain continuity of style of content
:Manage updates and revisions to technical literature
:Performs other duties as assigned.
:Participation in testing of pilots/prototypes and customer specific scenarios especially related to presales and customer support.
:Collaborates with translators as necessary to convert writing into a variety of languages (Possible need)
Knowledge and Skills:
:Proven experience working in a technical writing position
:Excellent written and verbal communication skills and the ability to produce polished results.
:Proficiency in MS Office
:Strong attention to detail
:Able to write in explanatory and procedural styles for multiple audiences
:Skilled at prioritization and multi:tasking
:Experience with Camtasia a plus
:Experience with MadCap Flare a plus
:Knowledge of OLTP, OLAP and BI solutions a plus.
Degree, Certificates, Experience:
:Bachelors Degree in English, Communications, or similar area
:Written Communication
:Ability to Explain Concepts Clearly
:Planning and Organization
:Knowledge of Software and Computers
:Attention to Detail
:Multitasking; Ability to Work Under Pressure.
:3:6 years experience required
Work Environment:
:Office environment with all the necessary equipment and supplies needed to ensure success.
:Extensive computer work required.
Disclaimer: Nothing in this job description restricts the companys right to change, assign or reassign duties and responsibilities at any time or for any reason. This job description does not create an employment contract, implied or otherwise, other than an at will relationship.
AFS Technologies is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, creed, age, national origin, sex, sexual preference or disability


• Location: Atlanta

• Post ID: 93883107 atlanta is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018