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Posted: Thursday, January 18, 2018 12:13 AM

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TECHNICAL SUPPORT SPECIALIST IN ATLANTA, GA AT APEX SYSTEMS
Date Posted: 12/18/2017

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JOB SNAPSHOT
Employee Type: Contractor
Location: Atlanta, GA
Job Type: Technical Support
Experience: Not Specified
Date Posted: 12/18/2017

JOB DESCRIPTION
Job #: 801820

We are looking for 15 Technical Support Representatives for a 10 week contract in Sandy Springs, GA. This will be in a call center environment troubleshooting Tier 1 technical issues.

To apply directly to this role, please email vguedez@apexsystems.com and reference job number 801820.



Technical Support Representative
● Sandy Springs
● 10 Week Contract
● Start 12/18
● $15hr (plus added bonus if project fully completed)

Job Responsibilities
● Answering inbound calls from clients
● Providing password resets and other general questions
● Research specific issues with Support tools/knowledge base
● Document/Type tickets within CRM system
● Follow-up or escalate issues as needed

Job Requirements
● Meet or exceed key performance metrics ASA, AHT, Quality, etc
● Experience dealing with Outlook
● Experience with Network access
● Experience with computer and telephone troubleshooting issues
● Excellent customer service
● Strong written and verbal communication skills
● Web browser, Client portal, VCC telecom, and CRM experience
● Has utilized a ticketing system (i.e. Service Now, Remedy)
● Must be able to talk and type simultaneously

Job Preferences
● Clear understanding of AHT
● Outstanding previous attendance at other opportunities

• Location: Atlanta, Atlanta, GA

• Post ID: 87508642 atlanta
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