What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
Verizon Connect has an immediate need for an experienced level 2 Application Support Hardware Engineer to join our expanding team in our Verizon Connect HQ in Atlanta, Georgia.
This is a key engineering support role requiring strong technical and communications skills. You will be responsible for the uptime, performance, incident management and tracking of system and hardware defects for a global SaaS based product serving customers around the globe. The role will involve collaborating with a team of business analysts, developers, engineers and customer care teams. This is a hands-on role that requires a sense of urgency and a candidate willing to take on responsibility for the delivery of a world class service to our customers.
•Maintain and help drive system and hardware uptime and performance
•Actively monitor, log and respond to production application/hardware incidents
•Help reduce the team’s average MTTR time by following ITIL Incident Management frameworks
•Drive Incident and Problem ticket root cause analysis and resolutions
•Have a clear understanding of electronics, network, database management and operating systems
•Collect and document data on hardware performance, problems and failures
•Communicate with Customer Care Representatives, Hardware Engineering and Field Installation Technicians on resolving escalated technical problems and issues
•Working with hardware vendors to resolve issues and drive improvements
•Data driven decisions making on identifying and resolving hardware/in-field issues
•Perform miscellaneous job-related duties as assigned by the team manager
What we’re looking for...
You’ll need to have:
•2-4 years in an Application or Hardware Support Role - Degree in Computer Science or Electronic Engineering
•Cell carrier knowledge with Modem, SIM and APN configuration experience
•Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewers
•Basic SQL query experience
•Familiarity with the use of Application monitoring tools in either a software, infrastructure or networking environment; knowledge with AppDynamics, OpManager and NewRelic, Solar Winds a plus
•Ability to learn and work in an ITIL best practice environment
•Ability to learn or utilize Scripting technologies
Even better if you have:
•12/24V vehicle installation practices and aftermarket product experience
•Vehicle Wiring knowledge, basic diagnostic practices and understanding of automotive schematics
•Andrino and/or Raspberry pi experience for testing and data collection is a plus
•SMS/UDP communication knowledge
Core Behavioral Attributes
•Must have excellent communication skills to deal with developers, technicians and Care teams
•Excellent problem solver with strong analytical skills and logical thinking
•Works well as an individual and in a team environment, collaborating with other to achieve results
•Works to understand customer needs and technical difficulties
•Guided by and results driven
Keywords: Telematics, Fleetmatics, Telogis, Skyward.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Click here for more info: http://www.verizon.com/about/work/jobs/2471791-application-support-hardware-engineer-ii
• Post ID: 93811787 atlanta