Posted: Thursday, March 9, 2017 6:52 PM
Alternate Locations: Atlanta, GA (Georgia)
Relocation assistance is not available for this opportunity.
About the Company
Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long:term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.
This position will perform and deliver on highly routine work for his/her assigned area(s) of responsibility in accordance with established procedures/guidelines. S/he will manage basic EDI file processes for implementation, file maintenance and servicing ensuring that all information is complete and in good order for his/her assigned area(s) of responsibility.
:Ensures integrity of customer data in compliance with PHI and HIPAA guidelines.
:Escalates basic EDI processing and file transfer issues/concerns to more senior team members and/or management.
:Manages basic EDI file processes for implementation, file maintenance and servicing in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
:May execute assigned basic EDI file transfers according to production and test schedules.
:May update existing or create new EDI accounts as needed.
:Monitors and reviews basic EDI data and files to ensure proper completion and that the information is in good order.
:Performs basic recovery operations for EDI transactions as required.
:Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience.
:Recognizes basic general issues/concerns and suggests process improvements.
:Reruns basic EDI transactions as required and escalates unresolved EDI transactions to more senior team members and/or management.
:Troubleshoots issues with electronic file transfers to identify basic root cause and issue resolution.
Education and Experience
:1 : 3 yrs of experience in an Administrative, Clercial or Customer Service role that directly aligns with the specific responsibilities for this position
:Educational experience and/or proficiency is the use of standard office equipment (telephone, P.C. copy, and fax machines)
:A demonstrated track record of consistently meeting and/or exceeding performance expectations
:Possesses a bias for action and avoids workplace distractions
:Drives performance targets to completion
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
• Location: Atlanta
• Post ID: 57806453 atlanta