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Posted: Friday, January 5, 2018 3:50 AM

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Alternate Locations: Atlanta, GA (Georgia)

Relocation assistance is not available for this opportunity.

Requisition #44662

About the Company

Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.

The Role

As the Director,Long Term Disability Claims, you will be responsible for setting the vision of the Disability Claims Organization, and will develop and enhance claims risk management practices and service model by utilizing continuous improvement techniques.

Functional Responsibilities


  • Directs and provides leadership to continually improve the capability and results for the Disability Claims Organization
  • Establishes and implements priorities, performance goals and objectives to ensure group results for assigned area of responsibility.
  • Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for Claims
  • Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within Group Protection.
  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
  • Develops and implements strategy and associated operating business plan for Disability Claim operations with oversight from the AVP, Disability Claims.
  • Leads and participates in projects and initiatives that support enterprise strategic objectives, direct participation and engagement of disability subject matter experts working on strategic projects
  • Assists AVP of Disability in creating vision, influencing necessary changes and collaborate with Disability claims to foster a collaborative culture

Training and Development

  • Oversees the recruiting, training and development of staff, maintain staffing within model and budget, manage talent and succession planning, and create career pathways for staff
  • Builds trust, inspires teamwork, and encourages skill building and risk taking.
  • Monitors and reviews disability files as appropriate
  • Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.

Organizational Effectiveness

  • Identifies and implements process improvements and practices to drive continuous improvement in operational performance and effective claims management
  • Drives operational performance in line with established quality, service, and productivity standards, pro-actively monitor results and implement action plans as needed
  • Communicates and interfaces with functional business groups (e.g. Client Services, Underwriting) on behalf of Disability Claims to share information and secure organizational cooperation for needed changes.
  • Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer, implement service model changes to enhance the customer experience.
  • Partners with actuarial staff to analyze disability claim results and provide input on claim activity to assist actuary with setting assumptions
  • Will partner with Disability AVPs to ensure appropriate allocation of resources through Disability Claims.
  • Will work closely with all Disability Claims Leaders, Business Excellence, Legal, Compliance, other functional areas and reinsurers to ensure consistency and collaboration of departments.



  • 4 Year/Bachelors Degree or equivalent work experience (4 yrs of experience in lieu of Bachelors)


  • 7 + years of experience in Disability Claims experience that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives performance targets to completion

This position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

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• Location: Atlanta

• Post ID: 89289742 atlanta is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018