Posted: Sunday, March 5, 2017 8:15 PM
POSITION SUMMARY: BrightServ is looking for a qualified Customer Support Rep, for our Client Support and Dispatching Department, to assist in managing assignment files with our vendors, clients and the insureds, in restoring their property after a disaster. Works as part of a team in a fast-paced environment with opportunity for growth. This position will be full time 8am - 5pm or 9am 6pm.This position is responsible for monitoring assignment files directly throughout the duration of the claim, to ensure quality and service standards are being met. This requires the individual to be able to work in a fast-paced, high volume work environment, while utilizing multiple company software systems, emails, Microsoft Office and phone systems. The individual would need to have excellent phone communication skills and the ability to multi-task, be self-motivated, able to take direction and work independently as well as with a team, without constant supervision. Additionally, the position does project work, performs data entry, monitors email boxes, reviews and forwards communications, initiates follow up tasks for various individuals, and interacts via phone and in person, with staff and vendors relating to administrative activity and client assignment activity.ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.Monitor email and other work queuesPerform data entry, upload various communication and documents to files.Make phone calls to individuals, in relation to file management activities.Perform other administrative duties and projects, as directed. Review and follow up on administrative tasks based on multiple business reports.Work in a fast paced, high volume environment with the ability to think and act quickly, trouble shoot and find solutions, and provide support to various parties, during the process.Ability to work flexible shifts anytime between 8 am 8 pm, with possibility of on-call rotations could also be a possibility.REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:Ability to communicate very well both verbally and in writingAbility to learn and use various company software systemsPossess excellent time management and critical thinking skillsGood customer service skillsProficient in MS Office (Word, Excel, PowerPoint) REQUIRED EDUCATION AND EXPERIENCE:Minimum of 2 years of Administrative and or Customer Service experience.Associates degree PREFERRED QUALIFICATIONS:5 years of administrative and or Customer Service experience3 years of data entry experiencePast administrative experience in the property insurance or construction industriesSpanish speaking a plus as well.PHYSICAL REQUIREMENTS:This position requires the ability to work in a highly energetic and flexible work environment. Ability to sit, hear and converse over the telephone, and key frequently on a computer.
• Location: Atlanta
• Post ID: 57479973 atlanta