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Posted: Saturday, January 6, 2018 6:35 PM

Alternate Locations: Atlanta, GA (Georgia)
Relocation assistance is not available for this opportunity.
Hiring Manager: William Lloyd Beane
Level: N1
Requisition 42622
About The Company
Led by over 9,000 employees : including you : Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long:term care expenses.
The Role
This position will perform and deliver on highly routine work for his/her assigned client service area(s) of responsibility in accordance with established procedures/guidelines. S/he serves as a direct point of contact for customers ensuring that good customer relations are maintained, and highly routine customer inquiries and concerns are resolved fairly and effectively.
:Respond to70 : 75 calls per day
:Documents customer interactions in appropriate system(s).
:Escalates client service issues/concerns to more senior team members and/or management.
:Maintains customer confidentiality while complying with privacy regulations.
:Performs highly routine research to respond to customer inquiries.
:Provides accurate, timely and highly routine information meeting the customers needs through problem resolution.
:Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
:Responds to and resolves highly routine customer inquiries meeting departmental quality and production standards.
:Maintain a minimum of 92 schedule adherence
Education and Experience
:High School or GED (Minimum Required)
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, Apply by calling


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