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Posted: Monday, January 1, 2018 2:01 AM

Role SummaryThis position performs account management related duties by researching client accounts, reviewing accounts for appropriate billing based on current statutes and ensuring payments are applied to proper invoices.Essential Duties and ResponsibilitiesAnalyze and identify patterns of incorrect billing, indexing errors, and client disputes by reviewing accounts for accuracy; then work with management to develop possible resolutions.Promote online products and resources that would improve CiOX operating efficiencies.Research accounts to identify unapplied payments and reconcile payments to appropriate accounts.Investigate and respond to customer inquiries regarding proper billing statutes.Partner with Billing and Operational Support Services to maintain the latest knowledge of billing statutes and any changes to them.Research appropriate billing types and verify them against existing statutes.Submit billing adjustments as necessary.Processes cancellation requests.Work with clients to negotiate account settlements within established guidelines.Works with clients to obtain fee approval for requests that exceed established pricing thresholds.Performs other duties as assigned.Minimum QualificationsExperience in an office environment, preferably in business to business collections.Proficienct with using a 10 key calculator.Working knowledge of the Microsoft Office Suite, especially Word and Excel.Must be able to apply appropriate billing statues.May require knowledge of specific account types and billing procedures.Ability to work with accuracy in a fast paced environment, while providing excellent customer service.Be very organized and be capable and willing to multi-task.Possess effective verbal and written interpersonal communication and listening skills.Ability to work with both independantly and as part of a team.Ability to sustain continuous pressure, withstand conflicting requirements.Possess strong time management skills.Education RequirementsHigh School diploma or equivalent


• Location: Alpharetta, Atlanta

• Post ID: 88969022 atlanta is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018