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Posted: Thursday, March 16, 2017 6:34 PM

PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS

Manage the customers’ order process and ensure orders are entered, filled and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Apply problem-solving techniques and project management methods to maintain strong client relationships
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage the organization and filing of all customer order and shipping documents
JOB REQUIREMENTS

At least 2 to 3 years of account management or business to business customer service experience, ideally within a multi-client warehousing environment
Proven written and oral communications skills
Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Ability to manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
Understanding of business and financial implications of decisions and ability to align work with strategic goals
Ability to communicate in a professional manner at all times with end users, customers, vendors, and teammates, including senior management
Ability to interact with diverse work teams
Strong Microsoft Office skills and ability to learn our proprietary order/warehouse management system. Very strong Excel experience needed. Warehouse Management Software and logistics experience with parcel and LTL a plus.
Ability to organize and prioritize multiple tasks in order to meet deadlines
Applicant must be authorized to work in the United States
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Preferred – Associates, Some College, Vocational Degree.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on- one and small group situations to customers; clients and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or

diagram form. Ability to deal with problems involving several concrete variables in standardized

situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to stand; walk, talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop; kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.

email resume to careers.hr.recruiting@gmail.com

• Location: Atlanta, Lawrenceville

• Post ID: 57867993 atlanta
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